Psychological Obstacle among Arabic Language Learners: Implementing E-Counseling Strategies in Higher Education

Abstract

This study examines the implementation of e-counseling to help students overcome psychological problems while studying Arabic at university. Through a qualitative approach consisting of in-depth interviews with lecturers and student questionnaires, the study found that e-counseling conducted via WhatsApp, Zoom, Google Meet, and Siakad was able to provide effective emotional support, improve self-understanding, reduce academic stress, and revitalize learning motivation. Lecturers as counselors demonstrated high responsiveness and empathy, so students felt comfortable sharing academic and personal issues. Despite the positive impact, the study also identified several obstacles such as network limitations, minimal service socialization, and busy student schedules that hampered the counseling process. These findings confirm that e-counseling is a relevant alternative psychological service for digital generation students and can be optimized through institutional support, increased digital literacy, and strengthening online service systems in universities.